Shipping and Terms

FREE Standard shipping on all orders
14 day return policy.
Our customer's satisfaction is always our top priority and we love to see you happy! Our promise to you is the very best service and your complete satisfaction. Please see below for a guide to Shipping and Return policies.

Return Policy

We want you to love what you ordered!  Our online return policy lasts 14 days from the date of delivery. Please note that shipping costs are nonrefundable. Orders not returned within 14 days of delivery are not eligible for return or exchange.
 
To be eligible for a return or exchange, merchandise must be unworn, unwashed, and in the original condition that you received it.  Please email us at amy@ruthburgess.com prior to returning any items for return authorization. Once your return is received by us, an email will be sent to you within 48 hours to notify you of the details. We reserve the right to refuse a return if merchandise is not returned in the original condition.
 
Returns should be delivered to:
Ruth Burgess Jewelry Designs
7733 Hampton Avenue, Suite No. 5
West Hollywood, CA 90046
You are responsible for the shipping costs of returns. We do not guarantee that we will receive your returned item, therefore we encourage you to use a trackable shipping service.


Warranty

a) Seller warrants that goods sold hereunder meet their descriptions or specifications. Because each piece is a one-of-a-kind creation, the delivered piece will be slightly different then pictured. Stone cuts, Stone patterns and Stone sizes. Application thereof in accordance with and based on Seller's standard tolerances.
b) Seller warrants jewelry will perform in accordance with published specifications, and will be free from defects in materials or workmanship.

If you receive a damaged or defective item from us, please notify us immediately at amy@ruthburgess.com


Shipping

All orders are shipped by UPS or USPS.  Depending upon your delivery address, you will receive your order in 1-5 days.  An email confirmation containing your tracking number and delivery date will be sent once your order is processed.  Please allow up to 48 hours or sooner processing time for your order to ship.

Requests for expedited shipping should be made by using the online cart special instructions or by calling us during the hours of 8AM-5PM PST at 310-467-7896.  Additional shipping fees apply for expedited shipping.

The free shipping offer with regards to delivery dates are subject to reasonable adjustment. The acceptance of shipment by a common carrier or by any licensed public truckman shall constitute proper delivery.